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COVID-19 - Help & support

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We have put this page together to provide a list of useful contacts and services you can access whilst you are in self-isolation. We will regularly update and add to this as we hear about more help available out in the community.

Guernsey Together

Dedicated Helpline Number

If you have any clinical questions regarding the coronavirus please call the dedicated helpline on 01481 756938 or 01481 756969. These two numbers will be manned between 8am and 10pm every day by trained call handlers from the Joint Emergency Services Call Centre (JESCC).

Community Monitoring Tool

In order to understand how the community are feeling and what challenges you are facing, we have created an online voluntary form. When completing this form, you will be asked questions regarding your current circumstances and whether you require any additional information or support. If you do require additional information, we will endeavour to provide this to you as quickly as possible. The information collated will also be used to match the needs of the community with coronavirus related services and support.

Welfare Calls

Volunteers from both St Johns and Carers Guernsey are linking up to provide a telephone scheme to help those who live alone or feel lonely during pandemic. Talking to someone about your day can make all the difference with how you are feeling. These Caring Callers are not health experts, but are members of the community who are happy to have a chat. You can get in touch with them by calling 01481 720088 or by emailing caring.caller@stjohn.gg.

Doctors

From Friday 3rd April, the Chest and Heart Unit in the grounds of the Princess Elizabeth Hospital (Oberlands end) will be a designated surgery for any islanders with symptoms of an upper respiratory tract infection (i.e. a fever, cough, sore throat, shortness of breath, or flu like symptoms). The Longfrie Surgery will no longer be used for this purpose and will be closed until further notice.

Any islanders with symptoms of an upper respiratory tract infection should phone their usual GP surgery first and should not attend the Chest and Heart Unit without an appointment.

Patients who usually attend the Longfrie Surgery should call their usual surgery number if they want to make an appointment and will be advised accordingly.

Queen's  Road Medical Practice

Healthcare Guernsey

Island Health

Food and Beverage Deliveries

There are a number of local businesses that are offering home delivery services:

Nutrition

The Dietetics department have developed some advice for when staying at home to encourage healthy eating for your mind and body: pdf icon Staying Safe at Home - Diet and Nutrition in the age of coronavirus [260kb]

Keeping Active

Keeping active when at home for long periods of time, especially when out of our normal routine, is so important for our mental and physical health. The Health Improvement Commission has compiled some resources to help you keep moving, and these can be found online at https://healthimprovement.gg/services/be-active/be-active-home. During your period of self-isolation, exercise can only be undertaken within your home or in your garden if possible.

Looking after your mental health

Staying at home will be difficult, but this is to protect yourself and also other members of the community. When we remove our day-to-day contact with other people, we reduce the spread of the infection.

We understand that for some people, staying at home for long periods of time can be boring or frustrating. You may find your mood and feelings being affected and you may feel low, worried or have problems sleeping. You may also feel isolated and alone, but we are here for you. There are a number of services and organisations available to help and support you and there are details of some on this page. It is also to remember that it is okay to feel this way and that everyone reacts differently.

There are some things you can do that may help, such as staying in touch with friends and relatives on the phone or by social media. Some people have found it useful to re-connect with a hobby or learn a new skill through an online course. There are also lots of resources you can use to keep you well during your time at home.

Here are some suggestions:

If you are experiencing particularly low mood or high levels of anxiety or stress for a sustained period of time, we would advise contacting your GP to discuss how they can help and the support that they can provide.

Local Support

Guernsey Mind are offering virtual community group meetings and 1:2:1 telephone support. They are also holding a Book Club on Thursdays at 7pm and Women Matters, a group for women (16+) to come together to discuss anything and everything. To find out more information about these services, please call 01481 722959.

Volunteers from both St Johns and Carers Guernsey are linking up to provide a telephone welfare scheme. Talking to someone about your day can make all the difference with how you are feeling. These caring callers are not health experts, but are members of the community who are happy to have a chat. You can get in touch with them by calling 01481 720088 or by emailing caring.caller@stjohn.gg.

The Youth Commission are able to provide emotional & wellbeing support for children and young people, through online video platforms and support packs around anxiety, stress, low mood & bereavement. For more information, please email grace.lindsay@youthcommission.gg.

Action for Children can provide support for young people aged 16-25 regarding accommodation and emotional wellbeing. More information is available on their Facebook page or by calling 01481 700218.

Health & Social Care services are continuing to provide essential and critical to life services. If you receive any services, there may be a need to make some changes to this, but you will be contacted directly if this is the case. If you have been told by a health professional to self-isolate, please inform the service so that they can plan their support appropriately.

The following services are offering a reduced service, but are undertaking telephone welfare checks and accepting emergency high risk referrals:

The Willows Day Centre is currently closed but undertaking telephone welfare checks.   

Other useful links, resources and contacts can be found pdf icon here [1Mb].

Taxis

A full list of taxi companies can be found here: https://www.visitguernsey.com/travel/taxis/. However, there are limited services available and so we would advise you to contact the providers directly.

Travel

From 00.01 Thursday 19 March 2020, anyone travelling into the Bailiwick of Guernsey will be required to self-isolate for 14 days regardless of any symptoms or their port of origin.

Please contact your carrier/s regarding any bookings you have:

Whilst travel to the other Bailiwick islands of Herm, Sark and Alderney is currently not restricted, it is advisable to check www.gov.gg/coronavirus for any updates on these circumstances.

Pet Shops / Vets

Creature Comforts www.creaturecomforts.gg - 01481 711971 are offering home delivery to Guernsey addresses.

If you're having to self-isolate and are worried about exercising your dog, Canine Behaviour Guernsey are offering a range of programmes to home exercise your dog. Visit their website for more information www.caninebehviourguernsey.co.uk

If you pet needs medical treatment, please contact:

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