The States of Guernsey Emergency Department (ED) - also known as accident and emergency or casualty - offers 24 hours a day, 365 days a year emergency care for patients.
Calling for Emergency Assistance: You can call an emergency ambulance by dialling either 999 or 112. The ambulance will bring you to the ED department of the Princess Elizabeth Hospital.
What is the ED?
- Guernsey's Emergency Department is a small, busy department, treating 17,500 patients per annum from Guernsey, Alderney, Sark and Herm, with demand increasing during the holiday period due to tourists requiring treatment.
- The Emergency Department is managed by ED Consultants who work alongside specialist trained Doctors, nurses, radiographers, healthcare assistants, reception team, porters and other Health and Social Care colleagues throughout the service.
What happens in the ED?
- You will be assessed/triaged on arrival and staff will make a decision on the most appropriate treatment.
- Once you have been seen and treated by a member of staff you may need to be referred to a Medical Specialist Group consultant for secondary healthcare and you may be admitted into hospital for further treatment or investigations. You may be well enough to go home, but will need further treatment from a GP, or as an outpatient in the most appropriate clinic.
- A new, simplified charging structure was implemented on 1 March 2017. Full details of the charges levied and the categories of care that determine these charges can be downloaded from this page.
Secondary Healthcare in Guernsey
- The Medical Specialist Group (MSG) in Guernsey is contracted by the States of Guernsey to provide secondary healthcare for the Bailiwick. Some of the specialist doctors who see patients and give medical care in the hospital are employed directly by the States of Guernsey.
I am a visitor to Guernsey
- Whether travelling to or from the islands it is important to be aware of the need for healthcare insurance. More details can be found here.
How do I pay?
- You can pay for your treatment within the Emergency Department
- When you attend ED, our Reception Team will ask you how you wish to settle your account, whether you are
- have private health insurance
- are covered by Supplementary Benefit
- For these instances, we can invoice you or your health insurance direct, or claim on your behalf directly to the Social Security Department.
- If you are a visitor from a non-bilateral health jurisdiction, you will be required to pay for your ED attendances at the time of treatment. We can provide detailed receipts for this purpose so that travel insurances claims can be made when you are back home.
- Countries where reciprocal health agreements exist:
- New Zealand
- At the point of treatment, once you have been discharged by the doctor, our Reception Team will be able to take payment for your episode of care and provide you with a receipt which you can use to claim the costs back from your insurance provider/travel insurance provider.
- If you are attending the ED following an accident at work, you need to ensure that when you see the doctor within the ED that you request a medical certificate. Please refer to our attached patient leaflet, Accident at Work [231kb]
- For accidents at public schools, we can claim for payment directly with the Education Department. It should be noted that for the Education Department to pay for any accident your child may have on Education Department property, an accident form will need to be undertaken by the school and submitted to the Education Department. If this form has not been completed by the school, the Education Department will decline the payment and charges will be assigned to the parents/guardians of the patient.
- The Education Department will not pay accident at school costs for children who are fee payers attending private schools; they will only reimburse costs for scholarship pupils.
How are the charges calculated?
- The current charges levied in the ED can be found here.
St John Emergency Ambulance Service
- The St John Emergency Ambulance Service is a charitable company, which operates Guernsey's only ambulance service. It operates 24 hours a day, providing accident and emergency cover and paramedic response - as well as a non-emergency patient transport service. There is a charge for calling an ambulance but members of the Ambulance Subscription Scheme are not charged, regardless of the number of emergency responses, diagnosis, treatment or transfers that they need by St Johns Ambulance.
Alderney ED Services
- In Alderney ED services are provided in the Mignot Memorial Hospital.
- You can contact the hospital in Alderney direct on 01481 824415.