About the consultation
Under the relevant laws, clients and prospective clients of financial services providers ('providers') are eligible to refer complaints to the Channel Islands Financial Ombudsman ['CIFO'] once it is open.
CIFO seeks views on what other relationships with providers are sufficiently-close for non-customers to be able to refer complaints to CIFO.
The consultation paper explains:
- the role of CIFO;
- the existing provisions about who will be able to refer a complaint to CIFO;
- the questions covered by this consultation.
You can download the consultation papers below
Relevant laws
CIFO is the joint operation of the statutory bodies established by the Financial Services Ombudsman (Jersey) Law 2014 ['the Jersey Ombudsman Law']1 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 ['the Guernsey Ombudsman Law'].2 CIFO is independent of the States.
You can see the Financial Services Ombudsman (Jersey) Law 2014 here
You can see the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 here
How to submit comments to the consultation
You may send your response by email or post. Your responses may be published, unless you clearly state that you want it to be kept confidential.
Channel Islands Financial Ombudsman
P O Box 114
Jersey JE4 4QG
Email to consultations@ci-fo.org
1 www.jerseylaw.je/Law/display.aspx?url=lawsinforce%5chtm%5cLawFiles%5c2014%2fL-14-2014.htm
2 www.guernseylegalresources.gg/article/115617/Financial-Services-Ombudsman-Bailiwick-of-Guernsey-Law-2014
Updated: September 2015
