Goods and mail are sometimes detained by Customs locally, or in the United Kingdom. This page provides information about what to do if an item you have sent or have had sent to you has been detained.
Under the provisions of The Customs and Excise (General Provisions) (Bailiwick of Guernsey) Law, 1972, as amended and The Post Office (Postal Packets) Ordinance, 1973 Officers from The Guernsey Border Agency may detain any item imported into the Bailiwick of Guernsey for examination or to collect a Customs or Excise duty liable on that package. Items may also be detained if insufficient information is provided by the carrier.
Where an item has been detained for the collection of duty the importing agent will be notified of the detain and/or duty charge.
For further information regarding detained packages please contact the Customs and Excise Division of the Guernsey Border Agency for more information.
Goods sent to the UK that have been detained may have been stopped by H M Revenue & Customs for VAT collection or further consignment details. Please call H M Revenue & Customs advice service on 0300 200 3701
