Tuesday 12 September 2017
A new Corporate Customer Service Counter, which will become a focal point for islanders' face-to-face interactions with the States, will open on Tuesday 19 September.
Developed on level 3 at Edward T Wheadon House, the new Corporate Customer Service Counter will be the central point of contact for Income Tax, Employment and Social Security and Corporate Customer Services. It will replace the current counters at both Sir Charles Frossard House and Cornet Street and is designed to provide a joint service where customers will be able to 'Ask us, tell us, pay us'.
By reducing the number of buildings customers need to visit, the move should save islanders time when interacting with the three services. It will also reduce duplication when registering and submitting returns, making payments and when making enquiries.
The move coincides with the closure of the Income Tax Office at Cornet Street. Staff at Income Tax will move into Sir Charles Frossard House on Friday [15 September].
Due to the scale of the move, both Income Tax and the Corporate Customer Service currently based at Frossard House, will be closed to customers, both face-to-face and over the phone, from midday on Friday and until they re-open at Edward T Wheadon House at 8.45am on Tuesday 19 September. However, customers will still be able to make payments by visiting www.gov.gg/payit