The following procedures apply to all Education Service staff, schools and non-school based activities and services.
We welcome feedback on all aspects of our work.
In summary, the majority of children have a happy and rewarding experience at school in Guernsey and Alderney. However, in a small number of cases, things do not always run smoothly. Staff throughout all the Bailiwick's schools and services are committed to giving their best to all their pupils.
Making a complaint
If you feel you have any reason to complain about your child's education or their experiences at school, we would ask you to follow the following procedure to ensure your grievance is dealt with in the most appropriate way.
- In the first instance you should contact the school directly to explain the reasons leading to your concerns.
- In the majority of cases the headteacher and school staff will deal with any problems quickly and efficiently.
- If, however, you wish to take your complaint further you need to put your concerns in writing to us. If the matter is urgent, please telephone the Director of Education, but you must ensure that this is followed up as soon as possible with the complaint in writing.
- By doing this you will ensure your complaint is dealt with in the most appropriate way by an experienced member of staff.
You will be notified in writing of receipt of your complaint within a few days.
An Education Officer will be designated to deal with your complaint and will check that the headteacher of your child's school has already been asked to try to resolve the situation.
The Education Officer will follow through the complaint to its conclusion and will keep you informed of the outcome.
Information on what constitutes a complaint can also be downloaded from this page.