The report, published as an appendix to the Policy & Resource Plan update, provides detailed progress on public service reform, which is a 10-year framework of transformation endorsed by the States of Deliberation in September 2015.
During 2017 and the early part of this year, public service reform work has focused on eight programmes. The Chief Executive's report highlights areas of substantial change as a result of those areas of work, but also sets out the priorities for public service reform during the remainder of 2018 and into 2019-20.
Public service reform improvements during 2017/18 include:
- The move to a combined counter service at Edward T Wheadon House,meaning our customers who want to use counter services only need to go to one place for all of their transactions
- Completion of the first part of the property rationalisation programme - exiting Cornet Street and Grange Road House, on time and on budget and with minimal impact on customer service
- Put in place a programme to support the Health and Social Care Partnership of Purpose endorsed by the States of Deliberation in December 2017 - demonstrating that government priorities and organisational improvement and change work hand-in-hand
- Moved to the next stage of providing a single revenue service,collecting social security contributions and income tax
- Increased flexibility for customers through the use of online services - we now have even more services which can be done at any time, from anywhere, through our secure gov.gg website
The report also outlines the 16 priority outcomes set by the Chief Executive, Paul Whitfield, for 2018. These represent a balance of interests between core customer groups: external service users, the political body, and the component parts of the organisation. They include:
- Strong and visible foundations to be laid for the Partnership of Purpose
- The procurement phase of the Future Digital Services project will have been successfully concluded and a delivery model has been selected.
- The new income support scheme will have been launched successfully
- Two new or improved digital services will have been launched
- Health and care services ICT will be improved by taking advantage of the opportunities presented by the upgrade to the ICT infrastructure.
The report can be downloaded here Annual Report of the Chief Executive of the States of Guernsey [1Mb]