The official website for the States of Guernsey


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Customer Care Team

Comments, Compliments and Complaints - Health and Social Care

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The Customer Care Team are the first point of contact for service users to give feedback on any service or treatment that you have received from Health & Social Care (HSC) or the Medical Specialist Group (MSG).

Whether your experience has been positive or negative, the Customer Care Team are keen to hear from you.

You can email them or call them on: 01481 220000 ext: 25229. An online form is also available via the green 'Comments, Compliments and Complaints' button on this page.

For convenience, a copy of the Complaints Policy (G107) is available in the downloads section.

Consent - We will require written consent from you to share any information with any individual raising concerns on your behalf. This includes friends and family members.


G107 - Joint Complaints Policy Fair Processing Notice

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Useful Links

Write to us:
HSC Customer Care

Princess Elizabeth Hospital,  Le Vauquiedor,  St Andrews ,  Guernsey,  GY4 6UU

Email us:

Call us:
01481 220000

Opening hours:
Monday - Friday

Phone: 08:30AM-4:00PM

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