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Administrative Review Board

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The Administrative Decisions (Review Board) (Guernsey) Law, 1986 provides members of the public with a route through the "Review Board" process to challenge actions and decisions of a States' Committee or body. The purpose of a Review Board is to decide if something significant has "gone wrong" when the decision was made or action taken rather than the lower threshold of "this would be the better decision the Committee or body should have made".

  • Requesting a Review Board

    • The Review Board process should only be used after you have exhausted all of the internal formal complaints procedures of the States' Committee or States' body concerned.  Please contact the specific  States' Committee or States' body  against which you are making a complaint  as soon as possible if you have not already done so.  It is best that together, the States' Committee or  States' body  concerned and you  use every  opportunity  to try to resolve the issue  first, wherever possible, before  you decide to escalate the complaint to this next stage of  the States'  overall complaints process. 
    • A Review Board cannot overturn the decision or act in question.  If the  Review Board upholds  your  complaint,  it can only request the States' Committee or body concerned  to reconsider its decision or action. The States' Committee or States' body  is not bound to follow the findings of the Review Board. Should the Review Board remain dissatisfied with the  States' Committee's or States' body  subsequent actions, it may refer the matter to the States for a decision.  In practice, States' committees and bodies  respect a Review Board's decision.
    • For further detailed information on the Review Board process, please see the Guidance Notes and  a copy of the "The Administrative Decisions (Review) Guernsey Law, 1986" in the "Downloads" section.
    • If, having exhausted  the  States' Committee or  States' body internal complaints procedures, you remain dissatisfied with the outcome, you may consider applying  for a review of  that  decision and act in writing, addressed to  Principal Officer to the Complaints Panel, Sir Charles Frossard House, La Charroterie, St Peter Port, Guernsey GY1 1FH or by email: It is important please to include all of the documents in support of your complaint with your letter (i.e. all letters between you and the States' Committee or States' body concerned, the decision you wish to challenge etc.).  
    • Please feel free to contact the Principal Officer, Lisette Ellis or the Deputy Principal Officer, Elizabeth Dene, if you require further information  on the process  (telephone - 717000) or by email - .
  • Review Board Decisions

    • The decisions of Review Boards held during the past 5 years are available on this page
  • *NEW* The Complaints Panel - Recruitment of Members

    • In March 2016, the Policy Council laid recommendations  to reform the  law governing the Review Board process before  the States of Deliberation. The Policy Letter and States' resolutions can be downloaded from this page.  
    • In June 2019, the Royal Court registered the Administrative Decisions (Review) (Guernsey) (Amendment) Law, 2019 which establishes a Complaints Panel to investigate complaints made under the Law and, where the grounds for referring a matter to the Chairman of the Panel of Members are satisfied, to so refer the complaint. 
    • The recruitment of the Chairman and members of the Complaints Panel is currently taking place.
    • Are you looking to play an active part in your community? Are you interested in reviewing complaints made against States' Committees' administrative decisions, acts or omissions? Are you able to scrutinise and evaluate material to make independent, impartial, unbiased, balanced and fair decisions whilst maintaining the strictest confidentiality?
    • We are recruiting members of the public who are interested in independently reviewing cases brought by the public against final decisions, actions or commissions of States' Committees. If you are interested in applying for one of these posts, please go to for further information about the role and how to apply. Applications close on Friday 19th July 2019.


Advert for members of the Complaints Panel Process for handling a Review Board under the Administrative Decisions (Review Boards) (Guernsey) Law, 1986 The Administrative Decisions (Review Board) (Guernsey) Law, 1986 The Administrative Decisions (Review) (Guernsey) (Amendment) Law, 2018 Administrative Decisions (Review) Policy Letter including Resolutions - March 2016 Billet VI Article 13

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