The official website for the States of Guernsey

Today

St Peter Port & St Sampson
Blue Bag
Clear Bag
Food Waste
Black Bag
Glass Bag

All Other Parishes
Blue Bag
Clear Bag
Food Waste
Black Bag
Glass Bag
More Information
weather iconHazy sunshine.
High12°CLow8°C
5 day forecastTide timetables
Sign In

Issues with products or services

Contact Us - Trading Standards

Share this page

Consumer Advice

The Trading Standards (Fair Trading) (Guernsey) Ordinance, 2023 came into force on 2nd October 2023. The Ordinance regulates the relationship between consumers and traders, it does not apply to private sales between consumers.  

To provide you with guidance on your rights under the Ordinance we have created a tool that will take you through several questions to ascertain the issue and provide rights that likely apply to your specific situation. If your contract with the trader was made before 2nd October 2023 parts of the Ordinance won't apply. Please contact us directly and we can advise.  If the form does not deal with your specific issue, please also contact us directly. You can phone us on 01481 220379 or email us at tradingstandards@gov.gg.

Overview of the legislation for consumers

 

1. The Ordinance sets out consumers rights when buying products, services and digital content making it simple and clear.

2. Introduction of prescribed remedies. Making it traders obligations clear in relation to products.

Depending on the specific conditions remedies available are:

Goods

Digital content

Services

Short term right to reject.

Repair or replacement.

Final right to reject or price reduction.

Repair or replacement.

Price reduction.

Right to refund.                         

Repeated performance.

Price reduction.

Reasonable price to be paid.

 

3. Consumers have a right to full, clear and comprehensive information about goods or services. In some cases they also have cancellation rights.

4. Obligation for businesses to trade fairly and honestly with consumers.

5. Requirement for products to be safe.

 

Downloads

Trading Standards Fair Processing Notice

Share this page

Add To Home

To add this page to the homescreen of your phone, go to the menu button and "Add to homescreen".


The menu button may look like
Three Dots or Box with an Arrow *some browsers' menu buttons may vary.