Tuesday 16 May 2017
Housing staff have moved from Sir Charles Frossard House to Edward T Wheadon House, as part of the large-scale property rationalisation project.
Anyone needing to see staff from Housing's Tenancy Management and Allocation Section, the Property Management Section or in relation to Keyworker Accommodation should attend the new Housing reception on Level 1 at Edward T Wheadon House.
Information about the move has been sent to all social housing tenants, people living in key worker accommodation, and contractors involved in property maintenance to inform them of the change.
The move does not impact the way tenants pay rent. The small number of tenants who pay in person should continue to do so at Frossard House for the time being. From the autumn payment can be received via the new joint counter service being developed at Edward T Wheadon House. However, tenants not currently paying via direct debit are encouraged to do so as it means they do not need to attend the office. Tenants can switch to paying by direct debit by visiting www.gov.gg/tenancymanagement and downloading the direct debit mandate form. Housing staff can be contacted if help is needed.
The move will help improve the customer service experience, as tenants will now be able to tell Housing and Social Security at the same time about any changes to personal circumstances, which may affect tenancy or any benefits received.
Any member of the public with questions about the move is able to contact Housing on 732500.
