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Hotpoint and Indesit washing machines urgent safety notice - April Update

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Friday 01 May 2020

Trading Standards would like to provide an update on a current recall of Indesit and Hotpoint washing machines which was launched in December 2019.

Whirlpool, who own the Hotpoint and Indesit brands, have added a number of additional models to the recall. We have been in contact with local retailers and we believe that a small number of these models have been sold in Guernsey. Because of this we urge anyone who has a Hotpoint or Indesit washing machine which was manufactured between 2014 and 2018 to check their machine against the new list, even if they have been told in the past that their model is not affected. The additional models are:

Unfortunately installing these machines requires an engineer to visit your home, which is not permitted under the current lockdown rules, however you may be able to receive a replacement if you are able and willing to install it yourself. Meanwhile if you think you have an affected model then unplug it and do not use it until you have confirmed whether or not your machine is included in the recall. Whirlpool have set up a website https://washingmachinerecall.whirlpool.co.uk/ and hotline 0800 316 1442 to allow people to check their machines, and to register for the recall. When calling you should make sure you are able to see your machine in order to read numbers and describe its features to Whirlpool. You will also need to supply contact details such as a mobile telephone number and email address.

We understand that this can be incredibly inconvenient and frustrating at the best of times, let alone during this difficult period, but we urge people to protect their safety by following the instructions above and to protect their health by being patient while waiting for installations of machines to start again.

We understand that people who have already registered should be contacted by Whirlpool or Colin Torode (Valpy's), who are acting on Whirlpool's behalf. We understand that a replacement machine is only being offered if the old machine is available to be taken away. People who have not checked their machine should do so as soon as possible since there is a very real fire risk and the sooner you register the sooner you should get a replacement once installations are able to be carried out.

Trading Standards are not in control of the recall, which is being run by Whirlpool, but we may be able to provide help if you are struggling to check and register your machine. Trading Standards will continue to provide updates as we become aware of more information, and if you need any guidance please do not hesitate to contact us by emailing tradingstandards@gov.gg. You can also call us on 234567 and leave a message and we will do our best to call you back as soon as possible.

A full list of the models affected are as follows:

Hotpoint

 

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