The Princess Elizabeth Hospital provide the Islands with medical treatment and care.
We understand that going into hospital can be a worrying experience, we will do all we can to make your stay as pleasant and comfortable as possible.
The information below is to help you understand the process, prepare for your stay and going home.
Being referred to Hospital
- Your Doctor
- You Doctor will be the first to indicate that you may need hospital treatment and will refer you to the relevant Consultant based at the Medical Specialist Group..
- The Medical Specialist Group (MSG)
- The MSG has Consultants of medicine, surgery (including Ophalmology), anaesthetics, paediatrics, obstetrics and gynaecology. They provide the majority of the medical services at the Princess Elizabeth Hospital.
- Once your referral has been received from you Doctor, your Consultant will then decide whether or not hospital treatment is required. They will also take the time to discuss with you what alternative treatments are available and what they would entail.
- We do encourage you to ask as many questions as you wish to about your treatment. You have every right to know why your visit to hospital is necessary and what it is likely to involve. You will be provided with a leaflet to help you understand and a practice nurse is available on request to give information about a wide range of procedures.
- Patients with private medical cover for specialist treatment may choose to consult the MSG, either privately or under the State's scheme.
- If you choose to see your Specialist privately you will need to meet the costs of the specialist's medical fees and charges made by the Committee for Health & Social Care. These fees cover, Victoria Wing or a private patient on a general ward. You will also be charge separately for physiotherapy treatment, radiology and pathology services.
- Following your operation or treatment you will be visited daily by your consultant and/or other members of the team, this will entail a single daily clinical care fee.
- A free and confidential financial counselling service is provided for patients concerned about the costs of private or non-contract treatment, please call (01481) 235543 if you have concerns.
- For information on consultant charges please call MSG accounts on (01481) 238565 or visit www.msg.gg.
- For information relating to hospital charges please call HSC finance on (01481) 725241.
Preparing for Hospital
- Your stay in hospital may have been planned in advance so arrangements will have been made for you and staff will be ready to help you settle in. We do advise that you arrange for a relative or friend to bring you to the hospital to help you report to your allocated ward to be admitted.
- A parent or guardian must accompany children under the age of 16.
- We always aim to deliver your planned operation/admission on the date you were given. It is, unfortunately, necessary to re-arrange the date due to the hospital experiencing a shortage of staffed beds, or an outbreak of infectious disease, or very high levels of emergency cases.
- What to bring with you:
- Night clothes and dressing gown
- Day clothes (we advise patients to bring loose/comfortable clothing to wear in the post-operative period)
- Toothbrush and toothpaste
- Shaving kit
- Medication (we will need to know what you take at home, please hand all medication to the nurse in charge when you arrive)
- Hearing aid
- Wet wipes
- You may also wish to bring money with you to purchase newspapers, magazines and other shop items. Coins are also useful for the payphone, mobile phones cannot be used or charged on the wards and other clinical areas.
- We do ask you to avoid bringing valuables with you. If it is necessary then please inform the nurse in charge who will arrange for their safe storage. You will be provided with a receipt which will be needed to retrieve them from safekeeping between Monday- Friday 08.30 till 14.00.
Getting to the PEH
- By car
- There are 3 parking zones:
- White zones - for all users
- Red zones - for visitors and service users
- Blue zone - short term parking (30 minutes)
- We provide access and facilities for disabled visitors and wheelchair users at the 3 main hospital entrances.
- Visitors who need assistance should report to the Porters Lodge (inside the main entrance) where a member of staff will be pleased to help.
- Disabled toilets are located on:
- Level 1 (main foyer near the Porters Lodge, next to the children's dental service and near the shop situated by Le Vauquiedor entrance)
- Level 2 (near De Sausmarez ward and next to Accident & Emergency)
Admission into Hospital
- During your stay we will ask you for some information about you (to ensure you receive the care you need), this will be kept with details of your care for any future treatment you may require.
- We are required to keep any information about you confidential, however, as you are likely to be receiving care from other people during this time, we may need to share information about you so we can all work together, we will only do this if there is a genuine need.
- Your relatives, carers and friends will only be kept up to date with the progress of your treatment if you request for this to be done.
- If you would like to know more about how we use your information, you can speak to the nurse responsible for your care or the Data Protection and Information Management officer on (01481) 725241 ext 4417.
Whilst in Hospital
- Delivery of care
- Whilst you are in hospital you will be cared for by a team of nurses with one qualified nurse being responsible for planning your care, this will be discussed with you, and you are encouraged to ask any question..
- All meals provided by the catering department at the PEH.
- Special dietary needs are catered for.
- 7.00 hot/cold drink
- 7.30-8.00 Breakfast, with a choice of cereal, cooked or continental breakfast and beverage.
- 10.00 hot/cold drink
- 11.45-12.15 Lunch, with a choice of main courses, vegetarian options, dessert and beverage..
- 15.00 hot/cold drink
- 17.30-18.00 Dinner, with a choice of main courses, vegetarian options, dessert and beverage..
- 20.00 hot/ cold drink
- Visitors may use the restaurant facilities located in the Gloucester Room on level 2 of the hospital.
Canteen (Gloucester Room)
- The Canteen is situated on Level two, here you can purchase snacks and hot meals 7 days a week. Please see below for opening times,
- For snacks: 7.30am - 5.30pm & 6pm - 7.30pm
- Breakfast: 7.30am - 10.45am
- Lunch: 12pm - 1.45pm
- Dinner: 6pm - 7.30pm
Specialist Health Insurance Scheme
- The Specialist Health Insurance Scheme allows residents of Guernsey, Alderney, Herm and Jethou (Sark residents are not covered by the scheme) to receive specialist care and treatment free of charge. If you have been registered for the payment of contributions then you will be covered by the scheme. Children are also covered if at least 1 parent or other adult that the child lives with is registered.
- The scheme has 2 main parts relating to hospital admission:
- A contract between the States of Guernsey and the MSG covering the cost of specialist consultations, treatments, operations and procedures at the MSG and the PEH.
- A contract between the States of Guernsey and the Guernsey Physiotherapy Group (GPG), covering inpatient physiotherapy treatment in hospital if it is indicated as part of the specialist procedure.
- The scheme doesn't cover cosmetic surgery, assisted reproduction (IVF) or sterilisation (unless there is a valid clinical need), dentistry or GP consultations and treatment at Accident and Emergency or Primary Care centre.
For further information please use the "Contact Us" button on the right hand side of this page.