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Disposing of bulky household items and scrapping vehicles

Contact Us - Recycling

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Bulk Refuse is a scheme that enables householders to have up to five bulky household items collected for recycling or disposal. There is a £30 collection fee plus charges per item which are detailed below. The End of Life Vehicle scheme enables vehicle owners to apply to scrap their vehicle for free or have it collected (collection fee £30).

You can make an application in one of the following ways:

BULK REFUSE

  • Before you apply, can your item be reused?

    • Household items that have not reached the end of their useful life might be able to be reused by someone else. Before submitting a bulk refuse application, please consider whether gifting the item through charity shops or the Guernsey Press' Ecycle scheme (www.bisi.gg/ecycle) might be possible. Alternatively, householders may make their own arrangements to take items to the Household Waste Recycling Centre at Longue Hougue, where some items may be subject to a disposal charge. For more information please go to www.gov.gg/hwrc.
  • Bulk Refuse Application Form

    • Please note there is currently a 4 week waiting time.
    • If you wish to complete the online form, please do so here.
    • If you wish to complete the application by post, please request a paper form from us, or download one from the downloads section on this page. Once completed, pop it in the post to: Bulk Refuse, Guernsey Waste, La Hure Mare, Vale, GY3 5UD.
    • Once we have processed your request we will contact you to confirm the total amount due.
  • How much does it cost?

    • A £30 collection charge will be levied and also a per-item charge, as follows:
    •  
      • Fridges, freezers, air conditioning units and dehumidifiers: £30 per item
      • Large domestic appliances (e.g. washing machine, tumble dryer, dishwasher, oven): £20 per item
      • Televisions and other display equipment: £10 per item
      • Single bed (base only, not including headboard or mattress): £8 per item
      • Single mattress: £11 per item
      • Double bed (base only, not including headboard or mattress): £18 per item
      • Double mattress (and above): £22 per item
      • Single armchair: £11 per item
      • 2-seater settee: £17 per item
      • 3-seater settee (and larger): £22 per item
      • Non-recyclable item not covered by the list above (e.g. wooden furniture): £11 per item
      • Plastic items: no item charge
      • Metal items: no item charge
    • Once your application form has been received by Guernsey Waste, items will be assessed for suitability and the appropriate charge calculated. You will be contacted by email or telephone to confirm the total amount due, and once payment is received, you will be allocated to a collection round.
  • How do I pay?

    • When you receive confirmation of the total amount due, you will also be provided with a confirmation number. You can pay, quoting this number, in the following ways:
      • In person on the Third Floor at Edward T Wheadon House by cash, card or cheque, ensuring you quote your confirmation number;
      • By telephoning 223002 to pay by card, ensuring you quote your confirmation number;
      • By sending a cheque (payable to 'States of Guernsey') in the post along with your confirmation number to Bulk Refuse, Guernsey Waste, La Hure Mare, Vale, GY3 5UD. Please do not send cash in the post.
  • Who can apply?

    • This scheme is strictly for household use only. We cannot accept applications from charities, and any applications suspected to be from a business will be refused. Further information for businesses can be found at www.gov.gg/commercialwaste.
    • Please note, smaller household items that are easily transportable (e.g. microwaves and kettles) fall outside the Bulk Refuse scheme. Householders may make their own arrangements to take items to the Household Waste Recycling Centre at Longue Hougue, where some items may be subject to a disposal charge. For more information please go to www.gov.gg/hwrc.
    • Please note that you can only submit one application at a time.
  • What can be accepted?

    • Guernsey Waste has the right to refuse any items that are deemed unsuitable for the scheme such as oil tanks, garden waste, loose wood (not from dismantled furniture), tyres, jacuzzis, large sheds (bigger than 6ft x 4ft), car parts, or other large items. This list is not exhaustive. If any items listed on your application are unsuitable, you will be contacted by Guernsey Waste.
    • Any items which cannot be manually lifted onto the truck by the standard collection team (such as ride-on lawnmowers and American-style fridge-freezers) are accepted but will require a special collection by a separate team, and each item requiring special collection will carry a £30 collection cost. If you have a mixture of standard and heavy items, then you will have separate collections which will each incur collection charges of £30, and you will be notified accordingly.
  • Terms and Conditions

    • Data Protection: This application process requires you to submit your name, address and contact details.  This information is sought and used in relation to the bulk refuse service for administration purposes only and will be retained for a period of 6 months.  This information may be shared with Data Processors and other third parties in order to fulfill our service for administration purposes only.  If you have any queries or concerns regarding this or you would like to learn more about how Guernsey Waste looks after your data, please contact The Data Guardian for Guernsey Waste who will provide you with our full privacy notice and will answer any questions you may have: please email recycle@gov.gg or call 221234. Guernsey Waste processes personal data in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.
    • 1. We only accept one application per household at a time to ensure fair access to this scheme. Only items listed on your application form will be collected.
    • 2. Guernsey Waste has the right to refuse any items that are deemed unsuitable for the scheme such as oil tanks, garden waste, loose wood (not from dismantled furniture), tyres, jacuzzis, large sheds (bigger than 6ft x 4ft), car parts, or other large items. This list is not exhaustive. If any items listed on your application are unsuitable, you will be contacted by Guernsey Waste.
    • 3. Any items which cannot be manually lifted onto the truck by the standard collection team (such as ride-on lawnmowers and American-style fridge-freezers) are accepted but will require a special collection by a separate team, and each item requiring special collection will carry a £30 collection cost. If you have a mixture of standard and heavy items, then you will have separate collections which will each incur collection charges of £30, and you will be notified accordingly.
    • 4. Please note that items such as bed bases and mattresses are counted as separate items. Large corner/L-shaped sofas will also be counted in parts. Please contact Guernsey Waste to check if you are unsure.
    • 5. Please do not leave any items which are not to be collected near the items for collection to avoid the wrong items being taken.
    • 6. Prior to collection, you will receive a reminder by email (if provided) or phone call. Collections are undertaken on a Tuesday and Thursday depending on the Parish you live in.
    • 7. Items must be left at the front of the property in an accessible place. If you cannot place your items at the front of your property, please contact Guernsey Waste who will agree a location with you. Please be aware that our collection teams are unable to enter any premises.
    • 8. Items will not be collected if they get wet, so please ensure soft furnishings such as mattresses and sofas are covered ahead of collection. If an item is soiled or waterlogged at the time of collection then it will not be collected, and your fee will be forfeited.
    • 9. Please contact us at the earliest opportunity if you would like to cancel or reschedule your collection; if you do not provide us with at least 48 hours' notice prior to your collection, your fee will be forfeited.
    • 10. If you would like to change an item, and that change would result in an increased charge, you must pay that extra charge no later than 48 hours prior to the collection date, otherwise the collection for all items will be cancelled and your fee will be forfeited.
    • 11. If any items cannot be collected, you will be contacted by Guernsey Waste. Your fee will be forfeited if the terms and conditions were not followed, such as if the items were not set out at the agreed location or the items differ to the description listed on the ticket.
    • 12. If there are any issues following your collection, please notify Guernsey Waste within 5 working days to enable us to investigate and re-arrange collections where necessary. If you do not contact us within 5 working days, then your application will close.
  • Contact information

    • Please contact us if you have any queries, by emailing bulk.refuse@gov.gg or calling us on 221234.

END OF LIFE VEHICLE 

  • End of Life Vehicle Application Form

    • I can deliver the vehicle myself:
    • If you are delivering the vehicle yourself please complete the form here 
    • Alterantively you can request a paper form from us, or download one from the downloads section on this page. Once completed, pop it in the post and send to Bulk Refuse, La Hure Mare, Vale, GY3 5UD. 
    • I need my vehicle collected
    • If you are requesting a collection please note that we are unable to accept online applications at this time due to a system upgrade. In the meantime if you wish to complete the application by post, please request a paper form from us, or download one from the downloads section on this page. Once completed, pop it in the post with a cheque for £30 (payable to the 'States of Guernsey') and send to: Bulk Refuse, La Hure Mare, Vale, GY3 5UD. 
    • If you wish to make your payment by cash or card please take your completed paper application form to the Cashiers Desk, Edward T Wheadon House.
    • Before submitting your applications to us, please ensure you have read and understood the Terms and Conditions below. 
  • I will be delivering the vehicle myself 

    • If your application to deliver your vehicle is approved, you will be sent a letter to confirm this; please note, the letter may take up to a week to process.  You will need to provide this letter to staff on arrival at Guernsey Recycling where the vehicle must be delivered.  Guernsey Recycling is located off Bulwer Avenue (The Bridge end) and accessed via a small road (post code GY2 4LQ). 
    • When delivering a vehicle, Guernsey Recycling will charge applicants directly for any vehicle containing additional rubbish, i.e. any items which are not part of the vehicle.  Please remember to remove any insurance discs once delivered.
  • I would like my vehicle collected

    • A £30 fee will need to be paid in order to have your vehicle collected. Collections usually take place within 3 working days of your application being accepted, but can take up to 1 week.
    • All items which are not part of the vehicle must be removed from the vehicle prior to collection.  All vehicles must be left unlocked for inspection (including the boot).  Please remember to remove any insurance discs before the collection.
    • An additional charge will be made by Guernsey Recycling if  the vehicle contains any items which are not a part of the vehicle (i.e. rubbish). All vehicles must be left unlocked for inspection (including the boot).  Please remember to remove any insurance discs before the collection.
    • Where a vehicle is not accessible, is not ready for removal, is not at the address provided, is not unlocked for inspection or contains additional rubbish, then the collection journey will be considered to have been wasted.  The vehicle will not be collected and the collection charge will be forfeited.
    • Vehicles weighing more than 2 tonnes must be delivered to Guernsey Recycling; collection is not available.
  • Terms and Conditions

    •  Data Protection: This application process requires you to submit your name, address and contact details. This information is sought and used in relation to the bulk refuse service for administration purposes only and will be retained for a period of 6 months. This information may be shared with Data Processors and other third parties in order to fulfil our service for administration purposes only. If you have any queries or concerns regarding this or you would like to learn more about how Guernsey Waste looks after your data, please contact The Data Guardian for Guernsey Waste who will provide you with our full privacy notice and will answer any questions you may have: please email recycle@gov.gg or call 221234. Guernsey Waste processes personal data in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.
    • 1) A vehicle at the end of its life is classed as hazardous waste meaning that it needs to be scrapped in a safe and environmentally friendly manner at the Island's Authorised Treatment Facility, Guernsey Recycling. 
    • 2) Vehicles weighing under 2 tonnes (40CWT) may be either delivered to Guernsey Recycling by the applicant or collected for you (a £30 charge applies for collection). Vehicles weighing over 2 tonnes have to be delivered to Guernsey Recycling by the applicant and cannot be collected by our subcontractor. As a general rule, if your vehicle is a 'car', it will more than likely fall within the 2-tonne limit (40CWT) limit. If your vehicle is a larger van or a lorry please check your vehicle registration document to find out the weight.
    • 3) If your vehicle has been converted to Liquid Petroleum Gas you must notify the Bulk Refuse team.
    • 4) To the extent permitted by law, the States excludes all liability for any loss, costs or liability howsoever arising.
    • 5) As agreed with the DVL office and for the purpose of the promotion of reuse of goods and materials on the Island, the Service Supplier may at its sole discretion choose certain End of Life Vehicles to be displayed at their site for the purpose of selling recovered second hand parts from the vehicles.
  • After the vehicle is scrapped

    • The registration document must be returned to the Driver and Vehicle Licensing (DVL) office to notify them you have scrapped the vehicle.  If you have a printed A4 'Registration Certificate' you can do this by completing the appropriate section on the reverse.  If you have a green 'log book' you can complete a blue form (MV/SE07) which is available from the DVL office. Notification to the DVL office is a legal requirement.
  • Contact information

    • Should you require any further information please contact us at recycle@gov.gg or call 01481 221234.

 

Downloads

Bulk Refuse scheme - printable application form End of life vehicle scheme - printable application form

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