The official website for the States of Guernsey

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weather iconSunny periods at first this evening then rather cloudy for a time with the risk of mist patches and a little rain, clearing later this evening to fair periods and the risk of showers.
High-°CLow14°C
5 day forecastTide timetables
weather iconSunny periods at first this evening then rather cloudy for a time with the risk of mist patches and a little rain, clearing later this evening to fair periods and the risk of showers.
High-°CLow14°C
5 day forecastTide timetables
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Compliments, comments and complaints

As part of our Customer Charter, we are committed to providing a high quality service to all of our customers. We also promise to provide you with the opportunity to give feedback and be heard so we can use your experiences to continuously improve the services we deliver. If you have received excellent service from one of our teams or think that we could do something better, please use this form to let us know your feedback.

    1. Despite our best endeavours, sometimes we make mistakes and we are sorry if you feel that something has gone wrong or if you are disappointed with the service that you have received. You can view our Complaints, Compliments and Comments: Unacceptable Actions and Behaviours Policy here.
    2. We value your feedback and will use the information you send using this form to help improve the services that we provide. We are always pleased to receive positive feedback or any general comments as well as complaints.
    3. If you fill out and send the form below, it will be will be recieved by the Communications team and directed to the officer that is best placed to respond. It will be dealt with according to the procedure of the Committee responsible. You will receive an acknowledgement as soon as possible (and within 10 working days).
    4. A copy is also recieved by the Data & Analysis team as a back up and so that anonymised informaton on the volumes of forms submitted can be monitored.
    5. The States of Guernsey will process any personal data that you provide, via this online form, in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017. Further information about how your personal data is processed by the States of Guernsey can be found here.
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